General Policies

      • Please arrive 10 to 15 minutes prior to your first appointment to complete paperwork and to ensure your treatment runs on time

      • Please be mindful of other clients and treatments, and speak quietly when in the salon, in case another client is enjoying a relaxing massage or facial treatment

      • No guests or children are permitted to Laser appointments. We do not have spare safety glasses and therefore no extra persons are allowed in the treatment room

      • Children are not to be left unattended, and certain treatments require your full attention, so sometimes it may not be suitable to have children with you - please call ahead to discuss if unsure

      • We welcome all feedback on how we can improve our service to you, please email us at

Cancellations and Refunds

      • Treatments/services are not transferable to other individuals

      • We require at least 48 hours’ notice to be given for any appointment cancellation, and appointments must be cancelled via a telephone call. Cancelling via social media is not acceptable.

      • If you cancel within 48 hours of your appointment, or do not attend a booked appointment, we reserve the right to retain your deposit

      • In the case of pre-paid treatments, the full cost of treatment will be forfeited

      • Refunds will be provided where required in accordance with the Australian Consumer Law. We don’t refund for change of mind.

      • Our procedures and products may not be suitable for you and whilst all due care and skill is exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you.

      • We remind all clients that it is critical that you complete all paperwork and consent forms truthfully, to allow us to best recommend the appropriate treatments and products for your health and needs. We discuss your options with you at your appointment, and require our customers to have realistic expectations for their services.

Prepaid Treatment

      • Pre-pays have a 12 month expiry date

      • 48 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours, or do not attend the appointment, the treatment will be forfeited.

      • You agree to these terms by purchasing pre-paid treatments.